岳英学位论文及已发表论文目录 2016-07-23 1.万映红,岳英,姜立权.探究服务关系下顾客隐性需求的新视角——顾客心理契约中服务商责任[J].预测,2011,30(5) :6-12.2.岳英,万映红,姜立权.基于顾客需求管理先验知识本体的数据挖掘改进方法研究[J].情报理论与实践,2012, 15(1):106-111. 3.万映红, 岳英, 胡万平.基于映像理论视角的顾客心理契约中商家“责任”认知机理研究[J].管理学报, 2013,10(1):110-116.4.岳英,万映红,曹小鹏.顾客感知的“服务失败”及其“服务补偿”关系研究[J].管理学报,2014,11(6):876-882.5.岳英,万映红.客户协同创新的维度及构成研究[J].科技进步与对策(已录用).6.Wan, YingHong,Yue, Ying; Jiang, Liquan.Research on the dimensions of organization responsibility in customer psychological contract[C].International Conference on ServiceSystems and Service Management, June 25-27 ,Tianjin, China,20117.Yinghong Wan, Xiaopeng Cao,Yue Ying. Research on the customer consumption classification model based on RS-NN[J].Communications in Computer and Information Science, 2011, 224: 386–396.8.Yue Ying, Wan Yinghong, Jiang Liquan Jia Rong. Domain Driven Data Mining for Customer Demand Discovery[C]. International Conference on Service Systems and Service Management, 2014. 论文题目: 客户协同创新对服务创新绩效的影响机理研究 专业:管理科学与工程 学号:4111008022 公示时间:2016.7.11 公示地点:院图书馆 beat365亚洲体育在线官网教务中心